Call Center is also known as Customer Service Center, which is a complete and integrated information service system that makes full use of functions of communication network, computer network, and CTI technology. Based on existing advanced communication means, it provides quality, efficient and all-round services for customers. At first glance, it seems that call center only provides service for outside users, but actually it plays an important coordination role in the internal management, services, scheduling and value-adding of the enterprise.

Provision of high quality services is the ultimate manifestation of putting consumers in the first place; it is also an indispensable condition for expansion. Therefore, in consideration of the needs of power grid commercial operation, Fibrlink releases its call center service, which is combined with modern communication and network technology to establish modern customer service center system for enterprises and non-enterprise organizations, in order to improve work efficiency, service quality, customer's satisfaction and increase market competitiveness.